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The Business Development Manager is responsible for driving the growth of the firm's client base and fee income by identifying, developing and converting new business opportunities, deepening relationships with existing clients, and leading the firm's bids, tenders, proposals and panel applications. The role translates the Managing Partner's vision into a structured business development plan, uses the firm's knowledge platforms (including Wakili One-on-One) to generate instructions, and ensures that every business development activity reflects the firm's commitment to client experience and complies with the Advocates Act and the Law Society of Kenya rules on marketing and advertising. Role Details Department: Knowledge, Media and Business Development Reports to: Managing Partner Direct reports: None (works in tandem with the Social Media Manager) Key working relationships: Partners, Associates and Heads of Practice Areas, Social Media Manager, Administration Manager, Accounts; clients, referral partners and procuring entities Key Duties and Responsibilities 1. Business Development Strategy and Planning Develop and implement an annual business development plan aligned to the firm's strategic objectives and practice areas (e.g. Real Estate, Banking and Finance, Tax, Corporate and Commercial, Dispute Resolution). Conduct market, sector and competitor research to identify target clients, growth sectors and emerging legal service needs. Agree business development targets with the Managing Partner and Partners for each practice area and track progress against them. Work with Partners to package the firm's services and develop competitive fee proposal approaches for target clients and sectors. Prepare and manage the annual business development budget, ensuring value for money on all spend. 2. Client Acquisition and Pipeline Management Identify, research and qualify prospective clients and referral sources, including banks, SACCOs, insurers, developers, corporates, NGOs, development partners and public bodies. Maintain an up-to-date business development pipeline (CRM or tracker) recording leads, meetings, proposals, status and outcomes. Arrange pitch and introductory meetings, prepare Partners with client briefs and pitch materials, and drive follow-up after every meeting. Convert qualified leads into instructions and hand over new matters to the responsible Partner through the firm's client intake and conflict-check process. 3. Bids, Tenders, Proposals and Panel Applications Monitor public procurement portals, newspapers and private sector calls for tenders, Expressions of Interest (EOIs), prequalifications and panel appointments relevant to the firm. Lead the preparation, compilation and timely submission of bids, tenders, proposals and EOIs, in liaison with the relevant Partners. Maintain a current bid library, including the firm profile, advocates' CVs and practising certificates, tax compliance certificates, business permits, CR12, professional indemnity cover, references and credentials. Track all submission deadlines and ensure documentation is complete and compliant with the requirements of each procuring entity. Conduct post-bid reviews, obtain feedback on unsuccessful bids and recommend improvements. 4. Client Relationship Management and Retention Develop and implement a key client programme, including account plans for the firm's priority clients. Coordinate periodic client feedback and satisfaction reviews and share insights with the Partners for action. Track renewal dates for panel appointments, retainers and service agreements and initiate renewals in good time. Identify cross-selling opportunities across practice areas and support Partners to pursue them. 5. Wakili One-on-One and Knowledge-Led Business Development Use the Wakili One-on-One platform as a business development channel, driving user uptake and converting engagements into instructions. Work with the Social Media Manager to plan thought leadership content (legal alerts, articles, webinars) that supports business development priorities. Plan and run client seminars, breakfast forums, webinars and physical knowledge-sharing forums, and follow up attendees as leads. 6. Networking, Partnerships and Representation Represent the firm at industry events, business forums, professional associations and chambers of commerce. Build and maintain referral relationships with accountants, real estate agents, financial institutions, consultants and foreign law firms. Coordinate the firm's submissions to legal directories and rankings and manage the related research and client referee processes. 7. Marketing Coordination and Professional Compliance Brief the Social Media Manager on business development materials such as brochures, practice profiles, pitch decks and credentials statements. Ensure all business development and marketing activity complies with the Advocates Act, the LSK marketing and advertising rules and the firm's client confidentiality obligations. Ensure client and prospect information is collected, stored and used in line with the Data Protection Act, 2019. 8. Reporting Prepare a monthly business development report for the Managing Partner covering pipeline, proposals, bids, conversions, new client fee income and return on events. Present quarterly business development reviews at Partners' meetings with recommendations for the next quarter. Key Performance Indicators Number of qualified leads generated per month against target. Proposal and bid conversion (win) rate. Fee income from new clients and new instructions from existing clients. 100% of bids and tenders submitted complete and before deadline. Number of panel appointments and retainers secured or renewed. Client retention rate and client satisfaction feedback for key clients. Instructions generated through Wakili One-on-One and knowledge forums. Business development spend kept within approved budget.

The Social Media Manager is responsible for building and managing the firm's digital presence and brand. The role plans, writes, designs, produces and publishes content across the firm's social media platforms, website and the Wakili One-on-One platform, turning the firm's legal knowledge into engaging, accessible content that positions the firm as a thought leader, grows its audience and supports business development. The role combines social media management with hands-on graphic design competence, and ensures that all published content is accurate, on-brand, approved and compliant with the Advocates Act, the LSK marketing and advertising rules and client confidentiality. Role Details Department: Knowledge, Media and Business Development Reports to: Managing Partner Direct reports: None Key working relationships: Partners and Associates (content contributors), Business Development Manager, Administration Manager; web and app developers, printers, photographers and media houses Key Duties and Responsibilities 1. Social Media Strategy and Management Develop and implement the firm's social media strategy and annual plan across approved platforms (LinkedIn, X, Facebook, Instagram, YouTube and others as approved). Manage the firm's social media accounts day to day, publishing content in line with the approved content calendar. Monitor comments, messages and mentions and respond in line with the firm's approved response protocol, escalating client enquiries promptly. Grow the firm's followers, reach and engagement through organic content and, where approved, paid campaigns within budget. 2. Content Planning and Production Prepare a monthly content calendar for approval by the Managing Partner. Turn legal updates, new legislation, court decisions, firm events and achievements into clear, accessible posts, articles, carousels and newsletters. Work with Partners and Associates on a regular content contribution schedule, and edit their articles and alerts for publication. Plan, shoot and edit short videos, reels, podcasts and webinar recordings featuring the firm's advocates. Write and edit captions, blog posts, e-newsletters and other copy in a professional and consistent firm voice. 3. Graphic Design and Visual Communication Design social media graphics, posters, infographics, banners and event backdrops. Design and update the firm profile, brochures, practice area profiles, pitch decks, proposals and newsletters. Develop and maintain the firm's brand guidelines and templates (letterhead, email signatures, presentation and document templates) and ensure consistent use across the firm. Maintain an organised library of the firm's photographs, logos, videos and design assets. 4. Website and Wakili One-on-One Content Keep the firm's website current, including news, publications, team profiles and practice area pages. Manage content on the Wakili One-on-One platform in line with the firm's knowledge-sharing objectives. Apply basic search engine optimisation (SEO) to improve the visibility of the firm's online content. Liaise with the firm's web and app developers on content updates, functionality and fixes. 5. Media Relations and Publicity Draft press releases, opinion pieces and media statements for the Partners' review. Coordinate media interviews and appearances by the firm's advocates. Provide photo and video coverage of firm events, seminars and forums. Monitor media and online coverage of the firm and its sectors and maintain a media contacts list. 6. Brand, Reputation and Professional Compliance Ensure all content complies with the Advocates Act, the LSK marketing and advertising rules, the Data Protection Act, 2019, copyright and the firm's client confidentiality obligations. Operate an approval workflow so that no content is published without the required Partner sign-off; client names or matters are only published with written client consent. Monitor the firm's online reputation and escalate negative content or potential crises to the Managing Partner immediately. Ensure all social media and digital accounts are registered in the firm's name, with passwords and access held by the firm and two-factor authentication in place. 7. Campaigns and Business Development Support Work with the Business Development Manager to produce campaign materials, event promotion and pitch materials. Promote client seminars, webinars and knowledge forums and track sign-ups. Support employer branding and recruitment adverts for the firm, in liaison with HR. 8. Analytics and Reporting Track performance using platform and website analytics. Prepare a monthly digital performance report covering reach, engagement, follower growth, website traffic and enquiries generated from digital channels. Recommend improvements to content, timing and channels based on the data. Key Performance Indicators Adherence to the approved content calendar and posting frequency. Monthly growth in followers, reach and engagement rate on each platform. Growth in website and Wakili One-on-One traffic and users. Number of enquiries and leads generated through digital channels. Turnaround time on design requests from Partners and the Business Development Manager. Consistent use of the firm's brand across all materials. Zero compliance, confidentiality or unapproved-publication incidents.

Ref: BPL/HRD/24/0013 Basco Products Kenya Ltd is East Africa's leading paint manufacturing company, focusing on innovation and an uncompromising commitment to quality. Basco was the first Kenyan company to manufacture paint to international standards earning the distinction of being a Super brand. Basco has grown and transformed as a firm from being a medium size business to a large organization with multiple branches across Kenya. With the increasing scale of business and more employees joining Basco family, focus of the organization has now shifted to employee growth and welfare initiatives. We currently have an exciting career opportunity for a Sales Team Leader. Responsibilities Ensuring effective supervision of all direct reports. Frequent and timely visits to the branches in order to ensure effective supervision and reporting. Location scouting for new business establishment. Enhance the visibility of the company through branding. Monitoring performance of the sales terminals against set targets. Planning, designing, budgeting and implementing shop renovations. Representing the company in meetings and events. Monitoring after sale activities including handling customer complaints. Organizing marketing activities and sales promotions. Ensuring direct reports are well trained on customer service and product knowledge. Maintaining safety at the work place by ensuring fire extinguishers are regularly serviced. Any other duty that may be assigned from time to time. Working Conditions Office environment with use of computers and phones. Field visits; PSV transport allowance provided. Direct Reports: Branch Managers, DSAs, Customer care personnel.

Ref: BPL/HRD/24/0015 Basco Products Kenya Ltd is East Africa's leading paint manufacturing company, focusing on innovation and an uncompromising commitment to quality. Basco was the first Kenyan company to manufacture paint to international standards earning the distinction of being a Super brand. Basco has grown and transformed as a firm from being a medium size business to a large organization with multiple branches across Kenya. With the increasing scale of business and more employees joining Basco family, focus of the organization has now shifted to employee growth and welfare initiatives. We currently have an exciting career opportunity for a Customer Service Booker. Key Responsibilities Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns. Resolving customer complaints or issues in a timely and efficient manner. Providing information to customers about products or services. Documenting customer interactions and transactions in a call center software. Meeting or exceeding performance goals, such as call handling time or customer satisfaction. Keeping current with company and industry-related information to ensure accurate information is provided to customers. Identifying and escalating complex customer issues to a supervisor or manager as needed. Following up with customers to ensure their needs were met. Participating in training and development programs to improve skills and performance.

An established multinational organisation is seeking a Logistics and Warehouse Assistant Manager to lead and elevate its logistics and warehouse function in Nairobi. The role develops the function in line with the company's values and its local, regional, segment, and corporate objectives and guidelines. Strong leadership is central to this position. The successful candidate is accountable for outcomes across safety, profitability, competitiveness, customer satisfaction, service, and quality. Key Responsibilities Lead the warehouse and logistics team in line with the group's leadership expectations, developing, coaching, and guiding members to ensure a workforce that is competent, engaged, and enabled to meet current and future needs. Implement and monitor procedures and guidelines so that warehouse and logistics activities comply with local laws and regulations, ISO 9001, ISO 14001, and ISO 45001, the group operations system, and the company's HSEQ management system. Implement, monitor, and enforce the HSEQ management system across the organisation. Initiate, drive, and follow up continuous improvement activities through the group operations system, tracked against agreed KPIs. Run efficient freight and warehouse tenders, and research and recommend cost-effective shipping methods in cooperation with Purchasing. Set transportation operations guidelines, monitor delivery performance, review and approve transportation contracts, and advise on delivery improvements. Work with the customer service, purchasing, and logistics teams to maintain correct stock levels, and arrange stock counts and related activities so that inventory is accurately reflected in the system. Manage warehouse operations including receiving and picking, quality control, and expiry date follow-up. Maintain the physical condition of the warehouse by planning and implementing optimal layouts, inspecting equipment, and issuing work orders for repair and requisitions for replacement.